Your Brand Portable Wireless Neck Massager
The Ultimate Solution to Chronic Neck Pain!
Your Brand Portable Wireless Neck Massager can effectively relieves muscle tension and reduce inflammation of muscle tissue.
A VARIETY OF MODES FOR DIFFERENT RELAXATION NEEDS
Effectively improves blood circulation and increases muscle strength. Suitable for chronic cervical strain.
HIGH-QUALITY TECHNOLOGY AND MATERIALS ARE MORE DURABLE
With the intelligent 3D suspension design, the metal contact of this neck massager can float 360° to fit any neck sizes and neck curves of different people.
AN ALTERNATIVE TO TRADITIONAL MASSAGE VISITS
This neck massager has a classy but lightweight design so it can be carried or put away easily. You can use it at home, at the office and/or when traveling.
MOBILE CHARGING
With a cordless design, you can enjoy using the device anywhere and on any occasions such as when traveling, shopping, cooking, etc.
MULTI-SPOT APPLICATION
In addition to the neck, it can also massage the upper arm, lower arm, thigh and lower leg for recovery.
SPECIFICATIONS:
- Color: Blue / Pink / White
- Material: ABS / 304 Stainless Steel
- Weight: 160g
- Charging mode: USB
- Duration: 15-30 minutes a day
PACKAGE CONTENT:
- 1 x Portable Wireless Neck Massager
- 1 x Original Box
FREQUENTLY ASKED QUESTIONS:
1. How does this fit?
Your Brand uses a 3D floating metal patch design along with flexible silicone base that makes the metal patch float at 360 degrees. As a result, it can automatically adjust to fit your neck size.
2. Can I bring this on an airplane?
Yes, absolutely. As a matter of fact, using the device is a great way to relax our neck and ease the tension during a long flight.
3. Can I use only the heat function?
Yes, you can turn the intensity to the lowest after pressing the power button, then press the heating function only.
4. Does it vibrate or only give TENS pulse massage?
This massager doesn't vibrate. It uses TENS pulse with heat instead.
5. Do I need to keep a wet towel on during the massage?
If you have dry skin, we recommend to moisturize your neck with water or lotion before the massage to improve the experience. You don't need to keep a wet towel on at all times.
If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order.
Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.
Only items purchased directly from http://yourbrand.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.
Returned items must be in original packaging, including any accessories, manuals, and documentation.
Returned items must be unused, in the same condition that we sent it to you, and in their original packaging. Stains, folded cards, broken seals/ plastic foiling broken will not be accepted. If the condition of the product shipped back to us is not in acceptable condition we reserve the right to not refund or exchange. Products that have been personalized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.
Returns made without receipt may be refused. Yourbrand.com reserves the right to deny any return.
WHAT IF THE ITEM(S) I RECEIVED ARE DEFECTIVE/INCORRECT/DAMAGED?
Did you receive a faulty unit, or the wrong product? Simply not satisfied with your order?
Please contact our Customer Support team (Contact Us page) to start the return process. Please include the following information:
- Order number
- Proof of purchase
- Video or photo of the faulty product (if applicable)
- Complete delivery address
- Contact telephone number
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.
HOW LONG IS THE RETURNS PROCESS?
Processing returns may take up to 5 business days from the day we receive your return. We will email you to confirm once your return has been processed.
For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 4-6 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, here's what to do:
Contact the bank/credit card company. It may take some time before the refund is posted to your account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to modify or cancel your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified or cancelled.
All domestic and international orders are eligible for FREE standard shipping!
ESTIMATED SHIPPING TIMES:
USA & Canada: 7 - 14 business days.
International: 10 - 21 business days.
PLEASE NOTE: Production is up to 3 business days and delivery is based on estimated shipping times.
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